Privacy Policy

Solara Earth

Solara Earth (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment details (processed securely via third-party providers)

We also collect non-personal data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on site

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Communicate order updates and responses to enquiries

  • Improve our website, products, and services

  • Send marketing emails (only if you have opted in)

  • Detect and prevent fraud or misuse

Cookies & Tracking

Our website uses cookies to:

  • Keep track of items in your cart

  • Improve your browsing experience

  • Understand how customers interact with our site

We may also use third-party tools (such as analytics and advertising platforms) that collect data to help us improve our services and marketing.

You can choose to disable cookies in your browser settings, however this may affect website functionality.

Payments & Security

All payments are processed securely through trusted third-party providers.

We do not store your full payment details.

We take reasonable steps to protect your personal information, however no method of transmission over the internet is 100% secure.

Sharing Your Information

We only share your information when necessary, including with:

  • Payment processors

  • Shipping and delivery providers

  • Website and analytics service providers

We do not sell your personal information.

Data Storage

Your information may be stored and processed through third-party platforms (such as Shopify and service providers) which may be located outside of Australia.

By using our website, you consent to this processing.

Marketing Communications

If you subscribe to our emails, we may send you updates, offers, and product releases.

You can unsubscribe at any time by clicking the link in any email.

Your Rights

You may request to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your personal data

To do so, contact us at angedjones@hotmail.com.

Security

We take reasonable precautions to protect your information.

However, you acknowledge that data transmission over the internet is not completely secure and is at your own risk.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact: angedjones@hotmail.com