Shipping Policy

Solara Earth

Order Processing

Orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been despatched, you will receive a confirmation email with tracking details.

Shipping Rates

We offer free standard shipping within Australia on all orders over $75.

Any applicable shipping costs will be calculated at checkout.

Delivery Timeframes

Standard Shipping (Australia): 3–5 business days

Express Shipping (Australia): 1–2 business days

Delivery timeframes are estimates and may vary depending on your location and courier conditions.

Tracking Your Order

All orders include tracking.

Once your order has been dispatched, you will receive a tracking link via email so you can follow your delivery.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

If incorrect or incomplete information is provided and the order has already been dispatched, we are not responsible for delivery issues.

If an order is returned to us due to incorrect details, additional shipping fees may apply to resend it.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at angedjones@hotmail.com.

We’re happy to assist and help look into the status of your delivery.

Once an order has been marked as delivered by the courier, we recommend checking with your local postal service or neighbours if you are unable to locate it.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery at angedjones@hotmail.com.

Include your order number and clear photos of the issue so we can assist you promptly.

Return Address

Approved returns should be sent to:

53 The Passage
Pelican Waters QLD 4551
Australia

Please note that returns must be approved prior to being sent back. Unapproved returns will not be accepted.